What Should Travellers Expect from Jet2's New Base at London Luton Airport in Summer 2025?
Jet2 has officially announced London Luton Airport (LLA) as its newest UK base for summer 2025, offering expanded flight options to popular European holiday destinations. Starting April 1, 2025, Jet2 will launch flights to 17 holiday destinations from LLA, with exclusive routes to Girona, Verona, and Madeira. The new operations will include up to 36 flights weekly, covering destinations across the Canary and Balearic Islands, mainland Spain, Portugal, Greece, Turkey, and Italy.
The expansion also brings significant local investment, creating over 125 new jobs at the airport in roles such as pilots, cabin crew, engineers, and ground operations. Alberto Martin, CEO of London Luton Airport, welcomed the addition, highlighting the economic boost and added travel options for millions of passengers. He called Jet2’s arrival “fantastic news” for the region and emphasized the alignment with Luton Airport’s goals of expanding its route offerings.
Steve Heapy, CEO of Jet2 and Jet2holidays,
this expansion further supports Jet2’s mission to become the leading leisure travel provider in the UK. This announcement follows similar expansions in the south, with recent Jet2 bases added in Bristol and Bournemouth.
Who are Jet 2
Jet2 is a prominent UK airline, known for its affordable leisure flights and vacation packages through its holiday arm, Jet2holidays. Founded in 2002, Jet2 has grown rapidly to become the UK’s third-largest airline and largest tour operator, specializing in flights to popular vacation destinations across Europe, including Spain, Greece, Turkey, and the Canary Islands. Operating out of numerous UK bases,
Jet2 is widely recognised for its customer-centric approach, offering inclusive holiday packages that cover accommodations, flights, and transfers, with a focus on reliability and friendly service. The airline has a modern fleet, including the Airbus A321neo, which supports its environmentally-conscious initiatives. Jet2’s commitment to service has earned it several industry awards, reinforcing its reputation as a trusted choice for leisure travel in the UK.
Baggage
Jet2’s baggage policy allows travelers flexibility in carrying checked and cabin bags. For checked baggage, passengers can purchase up to three 22 kg bags per person, though this is not included in standard ticket fares.
Cabin baggage is limited to one piece per passenger with a maximum weight of 10 kg and dimensions up to 56 x 45 x 25 cm, which must fit into the overhead bins. In addition, Jet2 permits a small personal item like a handbag or laptop case that must fit under the seat in front.
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On time?
Jet2 is recognised as one of the most punctual UK airlines, consistently outperforming other short-haul carriers in terms of on-time performance. Recent statistics show that Jet2 topped punctuality rankings across 13 out of 14 months in 2023-2024.
In mid-2024, the airline maintained average punctuality rates between 82.4% and 85.4%!
Figures that exceed the industry average and outpace many UK competitors by several percentage points. This level of reliability is notable given Jet2's large network, which includes more than 350 daily flights at peak times, making it a leading choice among travelers looking for fewer delays and dependable schedules.
However if you are delayed......
did you know you may be able to claim up to £520 in flight delay compensation if your flight is delayed by more than 3 hours?
Here's everything you need to know to ensure you're prepared and can claim what you're entitled to.
FLIGHT DELAY 3 POINT ACTION PLAN
1. Take Receipts
As soon as you see a delay:
Document Everything: Take screenshots of the departure board and note the times—every minute counts!
Expenses: Keep receipts for any expenses at the airport and scan them into your phone.
Communication: Note what the airline staff say about the delay, including who you spoke to and when. Airlines often cite "extraordinary circumstances" to avoid compensating, so detailed records are essential.
2. Be Prepared
Always be ready for things to go wrong:
Snacks: Pack extra snacks to keep hunger at bay.
Medications: Ensure you have extra medication if needed.
For Kids: Bring additional activities, blankets, charged power banks, and nappies if traveling with children.
3. Know Your Rights
According to EU regulation 261/2004, if your flight is delayed by over 3 hours, cancelled, overbooked, or if you're denied boarding, you may be entitled to compensation. This regulation applies to flights departing from or arriving in EU countries, as well as some others like Turkey.
Check if you can make a claim here
How to Claim Compensation
Eligibility Check: Ensure your delay meets the criteria (over 3 hours, departing from or arriving in an EU country, etc.). You can check here
Gather Evidence: Use your documented evidence (receipts, notes, screenshots) to support your claim.
Submit a Claim: Contact the airline to submit your claim. If they refuse, consider seeking legal advice or using a compensation claim service.
Air Help have assisted over 2.5 million people in claiming back compansation from airlines, they are the experts in handling compensation claims with airlines that typically drag their heels!
In addition to a strong on-time record, Jet2 has gained attention for its customer service, earning accolades for managing post-pandemic challenges without resorting to flight cancellations. This reliable record of service aligns with Jet2’s strategy of investing in operational infrastructure, including ground handling and extensive customer support. These factors contribute to Jet2's reputation as one of the UK’s best airlines for punctuality and customer satisfaction.
Jet2.com and Jet2holidays’ Summer 25 Programme from London Luton Airport:
Mainland Spain
• Alicante - Up to four weekly services (Tuesday, Thursday, Friday and Sunday)
• Girona – Weekly Sunday services.
• Reus – Up to two weekly services (Monday and Thursday)
Canary Islands
• Fuerteventura - Weekly Sunday services.
• Gran Canaria - Up to two weekly services (Monday and Friday)
• Lanzarote - Up to two weekly services (Tuesday and Friday)
• Tenerife - Up to three weekly services (Tuesday, Thursday and Saturday)
Balearic Islands
• Ibiza - Up to two weekly services (Monday and Friday)
• Majorca - Up to six weekly services (Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday)
Portugal
• Faro - Up to four weekly services (Monday, Wednesday, Friday and Saturday)
• Madeira - Weekly Monday services.
Greece
• Crete (Heraklion) - Weekly Wednesday services.
• Rhodes - Weekly Saturday services.
• Zante - Weekly Wednesday services.
Turkey
• Antalya - Up to two weekly services (Tuesday and Saturday)
• Dalaman - Up to two weekly services (Thursday and Sunday)
Italy
• Verona - Weekly Wednesday services.
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